FAQ

- Can i ask for sample before order ?
Yes, we can give you free sample, we only charge you for shipping cost

- Can i buy in retail / small parties ?
Yes, we sale in retail / small parties too.
But we can give you better price for wholesale

- Is the price listed is fix ?
For price information, feel free to contact us at haodawirawan@gmail.com or :
Phone / Whatsapp : 0878 3617 3522
Phone : 0888 410 1020
Phone : 0822 2618 9008
BBM : D39BB832

- Are all of your products is ready stock ?
Several types of herbs, spices are not always ready stock, because it depends on season
Please contact us in advance to check the availability of stock.

- Do you accept return ?
Yes, purchases can be returned if products does not conform to orders, moldy or different with the sample.
Products can be returned and we will replace the products.

- Do you accept orders from foreign country outside Indonesia ?
Yes we accept order from foreign country outside Indonesia according to export - import regulations from both countries.
Please contact our customer service for further information.

- How to make order ?
For order please contact at haodawirawan@gmail.com or :
Phone / Whatsapp : 0878 3617 3522
Phone : 0888 410 1020
Phone : 0822 2618 9008
BBM : D39BB832
For further information, please see how to order page.

- Bagaiaman cara konfirmasi pembayaran ?
To make payment confirmation please contact at haodawirawan@gmail.com or :
Phone / Whatsapp : 0878 3617 3522
Phone : 0888 410 1020
Phone : 0822 2618 9008
BBM : D39BB832
Please attach payment receipt, name of account holder name and destination bank name.
For further information, please see payment confirmation page.

- How long will it before i receive my order, and what shipping carriers do you use ?
We usually delivers orders within 1 days after payment is confirmed.
We usually use TIKI ,JNE,POS INDONESIA,DAKOTA,PT.KOBRA,PT.KING, etc for shipping carriers.
You can choose to use other delivery services.
For further information, please see shipping page.